When your commercial property develops a roof leak repair, you don't just need a roofer... you need a commercial service specialist. Understanding this important distinction can mean the difference between a simple fix and an issue that lasts years. At Legacy RoofCare, each of our team members are Union-trained technicians with a minimum of twenty years of experience in roof leak repair and prevention. As service specialists, we have no incentive to pressure you into an expensive roof replacement... no sales team, just honest roof care.
Here are some questions to consider when troubleshooting a commercial roof leak. Click each to learn how they help us to find the source of your roof leak.
Wood? Aluminum? Concrete? Generally, water doesn't travel very far from the origin point with a wood deck. Whereas with metal or concrete decking, the leak can travel much further from the origin point.
Is this the original roof, or are there multiple roofs beneath it?
When troubleshooting a leak on a re-roof, water can travel great distances before leaking into the property.
Is this an ongoing issue or is this the first time you've noticed this leak?
Repeat leaks often require special attention to diagnose.
Do you notice this leak every rain, or just certain storms?
Leaking during heavier or wind-driven rains can be an indication that the source of the leak is elevated above the field membrane.
Are there nearby penetrations that we can use as a reference to help track this leak?
The closer, the better. A penetration is any opening in the roof decking made to support a commercial component (drain, pipe, HVAC curb, fan curb). These are the most common entry points for leaks.
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Answering the above questions will help to narrow our search once we're on the roof, but before that, it's essential that we properly detect a roof leak from the inside. We do this by conducting an interior inspection of the property. We typically like to dedicate 10-15 minutes with the tenant for discovery. We gain valuable insight regarding leak history and location while providing peace of mind that the problem is being addressed. Once the technician has completed their interior inspection and safely accessed the roof, they use the interior measurements to track the leak roofside.
All Legacy RoofCare technicians use moisture mapping technology to detect a roof leak by pinpointing elevated moisture levels, taking the guesswork out of roof repair. Equipped with this data, our Union-trained roofers then perform their own visual inspection to determine the origin point of your leak. As part of Legacy's continued dedication to service, we perform water tests after each completed repair to ensure tenant satisfaction and reduce callbacks for our clients.
The most common issue commercial property managers face when working with a service company is callbacks... "it rained last night, and that leak that ABC Roofing just performed roof leak repair on is still leaking. Now they wanna charge us $8000 to open up the roof and make more repairs." In a trade that's truly out of sight, it's important for property managers to build a relationship with a roof care partner that they trust.
In truth, the vast majority of roofs are neglected. Manufacturer's require bi-annual maintenance and inspections in order for any roof to maintain its warranty coverage. Once that warranty is voided, property managers tend to operate on a reactive basis when it comes to roof maintenance. At that point, even the best roofers may need a couple cracks at a roof leak repair.
While Legacy utilizes moisture mapping technology and some of the best Union-trained roofers in the state to diagnose commercial roof leaks, we do not provide "Leak-Free" warranties on repairs for our commercial clients. If you're interested in learning more about our Warranty eligibility, you can visit our Commercial Roof Coating page to learn more about our 10-year service warranty on coatings.
When a roof emergency arises, you need a partner you can trust to assess and repair the issue. Call Legacy RoofCare today for fast leak response and a documented repair plan.
Dan is a pro; kept me informed of the progress he made and focused on what had to be done to solve the leak. I confidently recommend Dan for any/all repairs/renovations you may be considering.
I was very impressed with Dan. He came when he said he would. He answered all my silly and important questions regarding Gutters and I never felt like I was unimportant. He spoke to other people and found out that it wasn’t just MY problem. He told me what he was going to do and pointed out where and why. He did what he could and even made follow up calls. Thanks Dan!
Excellent service - highly recommend. Very professional and courteous. On time for appointments. Reasonable prices and top notch work.
Great interaction.i had a roof leak other people couldn't fix or find. Company showed up on time & was very thorough. Easy to talk to & highly recommend great experience overall
Highly recommend. Great job in our roof repair and widow flush sealing. Most importantly a great person to work with. True professional!!!
From gutter cleaning to roof and gutter repairs have nothing but great things to say. Fast efficient quality work. Couldn’t be happier and plan to continue scheduling routine maintenance into the future